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Omni-channel CRM system | Fides Cloud
Powerful & Agile CRM system for brands private traffic

Fides Cloud

Omni-channel CRM for brands private traffic

An easy-to-use & all-round CRM system integrated with flexible points engine, marketing automation and smart reporting, covering the full lifecycle of members, empowering every stage in member marketing.

Key Features

  • Omni-channel member management
    The simple and intuitive interface design allows fast and efficient management of client data.
  • Campaign Automation
    Automated campaigns with omni-channel reach to promote business growth
  • Member Loyalty
    Drive close connection between members and brands to improve loyalty
  • Intelligent Reporting
    Multiple visualizable reports to demonstrate marketing performance
  • Omni-channel Integration

    TMall WeChat stores
    online stores 3rd party platforms

  • Member Recruitment

    profile import recruitment form
    member activation
    welcome gifts

  • Member 360 View

    member query member preferences
    member tags member tiers
    transaction history

  • Real-time Data Updates

    transactional data behavioral data
    points updates tiers status

  • Member Benefits

    coupon discount
    new product coupon birthday gift
    exclusive promotion

  • Loyalty & Transaction Analysis

    member contribution
    member activeness
    repeat purchase

  • Role Management

    owner mid-senior manager
    CRM manager store manager
    multi-level access configuration

To attract members to join across borders
  • WeChat

  • Ali Wangwang

  • JD

  • VIPshop.com

  • WeChat Work

  • DingTalk

  • Multi-dimensional & Segmentation

    available tags including
    transaction time location member
    tiers age etc.

  • Omni-channel Marketing Touch

    pre-defined templates
    WeChat EDM SMS/MMS
    App notification 3rd party

  • Offline Campaigns

    planning multi-tasking management
    incentive driven

  • Marketing Automation

    lifecycle management
    pre-set conditional trigger

  • Points Redemption

    encourage points consumption
    cost control

To attract members to join across borders
  • WeChat

  • Ali Wangwang

  • JD

  • VIPshop.com

  • WeChat Work

  • DingTalk

  • Points & Tiers

    points setting tiers setting
    rule setting auto calculation

  • Benefits

    cash discount coupon
    gift voucher birthday gift
    exclusive promotion

  • Gift Inventory

    gift categorization
    gift on/off shelves
    gift description

  • Redemption

    points redemption
    points calculation
    operation reporting

To attract members to join across borders
  • WeChat

  • Ali Wangwang

  • JD

  • VIPshop.com

  • WeChat Work

  • DingTalk

  • Loyalty Dashboard

    member recognition
    member insights
    member performance

  • Performance Report

    sales revenue repeat purchase rate
    activeness conversion rate
    KPI enquiry history and comparison

  • One-click Report

    key data presentation
    optimization and improvement

  • Data Export

    retention export
    business decision

To attract members to join across borders
  • WeChat

  • Ali Wangwang

  • JD

  • VIPshop.com

  • WeChat Work

  • DingTalk

Made Set-up & Operation Easier

  • Rollout fast!

    Flexibly integrate with 3rd party systems
    Manually import files & member data
    Create user accounts with specific access
    Easily set up your loyalty rules

  • Become an expert!

    Easily get your hands on the operations
    Utilize the Tips & Help Center
    Fast create highly precise campaigns
    Intelligently segment your members to auto-trigger campaigns

  • Track your ROI!

    Watch your sales grow with intelligent reporting
    Track campaign outcome with performance reporting
    Obtain data insights and optimization tips

System availability > 99.9%
The SaaS Platform Applicable to Multiple Industries

Integrated with all leading platforms, our solution help brands connect omni-channel customer information assets and build all-platform traffic pools.
  • Apparel
  • Healthcare
  • Automotive
  • Mother & baby
  • Cosmetics
  • Home
  • Education
  • Leisure & entertainmen

Case Study

SEPHORA
Precise member management to deep dive into customer potentials
Hundreds of outlets
100 campaigns per month
AI recommendation
Covering China and Asia
How Edenred can help your digital transformation?
Call400-666-7820or
make an appointment online